FAQ
General Features
Certainly, as one of the most important advantages of the LOM program is that it enables the organization to manage all its legal business operations, for example (legal advice, drafting contracts, establishing companies, registering intellectual property...) and others completely separate from issues.
Certainly, the Lom program provides a special portal for customer access, where you can grant your customers access to the program and disable it at any time, which enables them to view the basic data of their cases, legal services, bills and financial payments, without seeing any administrative matters related to work and employees.
The LOM program is bilingual, where you can interact with it in Arabic and English and switch between them, and we can help you by including any language you need in the program.
Certainly, the LOM program is fully compatible with mobile phones and various tablets, with the same efficiency as using it through a computer.
The LOM program works in two ways:
1- Through a local server inside the legal establishment.
2- Through cloud hosting, which facilitates the possibility of managing work remotely, from anywhere, at any time, and from various devices.
LUM offers an integrated solution for many legal establishments and lawyers:
1- Law firms and offices of all sizes, emerging, small, medium and large.
2- Internal legal departments.
3- Individual lawyers.
Support and help
Of course, you can get updates for the Lom program immediately after they are announced, as long as your subscription to the technical support service is valid.
Certainly, one of our most important values at work is to support our customers and enable them to use the programs provided to them to achieve the concept of digital transformation, so we offer free systematic training when subscribing to one of the program packages, in addition to providing a user guide for the program and a digital knowledge base that explains the various systems and tools of the program.
Certainly, we provide technical support and maintenance for the program by providing periodic maintenance of the program and security updates and maintaining the stability of servers in addition to responding to requests for assistance and guidance coming from our customers throughout the week in accordance with the service level agreement.
data security
Your copy of the LOM software is installed on your cloud hosting, with your own access link, and no one can access it unless you share this data with him.
The cloud servers running the LOM program take a backup copy of your data automatically on a daily basis, which allows you to restore any copy of your data at any time.
We are very interested in maintaining the integrity and security of your data, as we provide the best cloud servers integrated with data security and encryption tools, and a backup copy of your data is automatically taken on a daily basis.
Subscription and payments
Of course, you can request to upgrade the package you are using or return to a lower package at any time, and by paying the value of the difference between the packages without any other costs.
We seek to enable enterprises to transform digitally, so we offer general special offers at specific times for various law firms and offices, and permanent special offers for law firms emerging or serving non-profit organizations. You can contact us directly and explain this to us before subscribing.
You will not need to pay any additional value for the license to use the program, and you will be required to renew the subscription in technical support and maintenance services after the end of the free year to receive continuous updates and developments for the program and help you in case you encounter any problems, in addition to the value of cloud hosting according to the package that suits you and whose prices start from 600 SAR / year.
We work hard to provide you with the program as quickly as possible, not to exceed 10 working days.
License to use the Lom program: It is the legal agreement that gives you the right to use the program in your facility, and you pay its value only once and includes the validity of using the program for life in addition to technical support and free training according to the chosen package.
Of course, the trial version provides you with the use of all the advantages and tools of the LUM program, and there are two ways to try the LOM program:
1- A 7-day free trial that allows you to use the software and preview all its tools and features.
2- A paid trial for a period of 30 days that allows you to try the program by applying it in your workplace using all the data about your employees and your issues and it is saved in your hosting, and in the event of a request to continue using the program, the value of the trial version will be deducted from the value of the chosen package.
The LUM program includes three packages (the basic package, the advanced package, and the unlimited package). You can select the appropriate package for your business needs and request to subscribe to it.